Help center

Answers without the runaround.

Learn how scans work, understand a result, manage a report, and get clear answers about privacy and billing.

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How can we help?

Search 15 product and account answers

Getting started

Run a first scan and get useful help quickly.

02 answers →

Scanning

Timing, public access, limits, and failed jobs.

02 answers →

Understanding results

Non-followers, unfollowers, baselines, and changes.

03 answers →

Reports & exports

CSV files, profile data, and image fallbacks.

02 answers →

Privacy & safety

Credentials, notifications, and public-data boundaries.

03 answers →

Plans & billing

Payments, subscriptions, and account coverage.

03 answers →

All help topics

Getting started

2 articles

Start your first follower scanEnter a public username and understand each stage of the scan.Contact support about a scan problemSend the details that help us diagnose an issue without exposing private information.

Scanning

2 articles

A scan is slow, stuck, or failedTroubleshoot public access, account size, and incomplete provider responses.Account-size and scan limitsWhy large profiles take longer and may require a different report tier.

Understanding results

3 articles

Non-followers versus unfollowersWhy the first scan cannot reconstruct changes from the past.Why results change between scansUnderstand follows, unfollows, renames, deactivations, and source delays.Saved baselines and unfollower historyHow comparison history works in the public beta.

Reports & exports

2 articles

Download and use a CSV reportExport handles, names, relationship types, and source profile links.Profile photos are missing or expiredWhy some result rows use initials instead of Instagram images.

Privacy & safety

3 articles

Public and private account supportWhat FollowerSignal can access and why private profiles are excluded.Why no Instagram login is requiredFollowerSignal’s public-data boundary and what it cannot access.Will an account know I checked it?Understand the difference between public lookup and an Instagram interaction.

Plans & billing

3 articles

Manage or cancel recurring billingUse the secure Stripe billing portal from your FollowerSignal account.Payments and card securityHow Stripe processes checkout and what FollowerSignal stores.Why a plan covers one Instagram accountHow account-specific reports keep collection and scheduling predictable.

Human support

Can’t find the answer?

Tell us what you tried and what happened. Include the public username and approximate scan time so we can investigate faster.

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