Check the common causes
Large lists take longer because followers and following arrive in batches. A scan can also stop if the account becomes unavailable, a provider request times out, or the configured safety cap is reached.
- Confirm the username is correct and the profile is public.
- Keep the result page open and avoid starting the same scan repeatedly.
- Wait a few minutes before retrying a temporary provider error.
- Contact support with the username, approximate time, and visible error message.